I have over five years of experience in managing housekeeping operations in both hotel and healthcare settings. My role involved overseeing daily cleaning schedules, ensuring high standards of cleanliness, and managing a team of 30 staff members. I successfully implemented new cleaning protocols that improved efficiency by 20% and reduced costs by 15% without compromising quality.

I believe in open communication and regular feedback. When conflicts arise, I facilitate discussions to understand the root cause and mediate solutions. For performance issues, I set clear expectations, provide necessary training, and monitor progress. I also use performance metrics to identify areas for improvement and offer targeted support.

I focus on proactive measures such as regular training for staff on guest interaction skills and cleaning techniques. I also implement a feedback system where guests can directly report their concerns, which I promptly address. Additionally, I ensure that all rooms are inspected daily to maintain consistent quality standards.

I regularly attend industry conferences, participate in online forums, and subscribe to relevant publications. I also collaborate with vendors to explore new cleaning technologies and methods. This proactive approach helps me stay ahead of trends and continuously improve our services.

During a peak season, we faced a sudden increase in occupancy, which led to a shortage of cleaning staff. I quickly reorganized the team, redistributed tasks, and brought in temporary staff. I also streamlined our cleaning processes to ensure we met our standards without compromising on staff well-being.