I have over five years of experience in housekeeping, including three years as a group leader. I have successfully managed teams of up to 15 staff members, ensuring high standards of cleanliness and guest satisfaction. My leadership approach focuses on clear communication, setting achievable goals, and providing ongoing training to enhance team performance.

I address performance issues promptly and constructively. First, I have a private conversation with the team member to understand the root cause of the problem. I then provide clear feedback, set specific improvement goals, and offer additional support or training if needed. If there is no improvement, I escalate the issue to the appropriate management level.

I implement a detailed cleaning checklist that outlines specific tasks and standards for each area. I conduct regular inspections and provide feedback to the team. I also encourage open communication, allowing team members to report any issues or suggest improvements. Additionally, I ensure that all team members receive consistent training to maintain high standards.

During peak periods, I prioritize tasks, delegate effectively, and ensure that the team is well-organized. I also encourage open communication to identify and address any potential bottlenecks early. By maintaining a positive attitude and leading by example, I help the team stay motivated and focused, even under pressure.

Once, a guest complained about the cleanliness of their room. I immediately apologized, investigated the issue, and ensured the room was cleaned to the highest standard. I then personally checked the room to confirm its cleanliness and followed up with the guest to ensure their satisfaction. This proactive approach helped turn a negative experience into a positive one.