I have over five years of experience managing housekeeping teams in various hospitality settings. My role involves overseeing daily operations, ensuring high standards of cleanliness, and training staff to meet these standards. I prioritize clear communication and effective delegation to ensure all tasks are completed efficiently and to the satisfaction of guests.

When a team member is not meeting expectations, I first conduct a private, constructive conversation to understand any challenges they might be facing. I then provide specific feedback and set clear, achievable goals. If performance does not improve, I follow the organization's disciplinary procedures, ensuring fairness and consistency across the team.

To maintain high cleanliness standards in high-traffic areas, I implement a rigorous cleaning schedule that includes frequent touch-ups throughout the day. I also ensure that my team is well-equipped with the necessary tools and cleaning products. Regular training sessions keep them updated on the latest cleaning techniques and standards.

Effective communication is key to a well-functioning team. I hold regular team meetings to discuss goals, updates, and any issues that need addressing. I also encourage an open-door policy where team members feel comfortable approaching me with questions or concerns. Additionally, I use digital tools for sharing schedules, updates, and feedback to keep everyone informed.

In one instance, a guest complained about the cleanliness of their room. I immediately apologized and offered to move them to a different room. I then investigated the issue with the housekeeping team to understand what went wrong and ensured the room was thoroughly cleaned. I followed up with the guest to ensure their satisfaction and implemented additional training for the team to prevent similar issues.