In my previous role, we experienced a sudden outbreak of a contagious illness among the residents. I quickly implemented a strict quarantine protocol, coordinated with healthcare providers for immediate treatment, and ensured staff followed safety guidelines to prevent further spread. This proactive approach not only contained the outbreak but also maintained the morale and safety of both residents and staff.

I prioritize tasks based on urgency and impact on resident care. Using a daily checklist, I ensure critical tasks like medication management and emergency drills are never overlooked. I also delegate tasks to my team based on their strengths, which helps in efficient time management and ensures all aspects of house supervision are covered.

I believe in open communication and regular team meetings to address concerns and celebrate achievements. I also provide ongoing training and support to help team members develop their skills. Recognizing individual and team efforts through praise and small rewards fosters a positive and motivated work environment.

I approach conflicts with a neutral and empathetic stance, listening to all parties involved to understand the root cause. I then facilitate a discussion to find a mutually agreeable solution. My goal is to ensure that conflicts are resolved in a way that maintains respect and harmony within the team and upholds the best interests of the residents.

I regularly review and update our health and safety protocols to align with the latest regulations. I conduct regular audits and training sessions to ensure all staff are aware of and comply with these standards. Additionally, I maintain a proactive relationship with regulatory bodies to stay informed about any changes and ensure continuous compliance.