In my previous role, I faced a challenging market where our sales were declining. I conducted thorough market research to identify new customer segments and tailored our catering services to meet their specific needs. By implementing targeted marketing campaigns and offering personalized service packages, I was able to increase our sales by 20% within six months. This experience taught me the importance of adaptability and customer-centric strategies in driving growth.

I prioritize projects based on their deadlines and the level of client engagement. I use a project management tool to track progress and ensure timely delivery. For high-priority projects, I allocate additional resources and communicate closely with the team to maintain quality. Regular check-ins and clear communication channels help me stay on top of each project, ensuring that all deadlines are met without compromising on service excellence.

Building strong client relationships starts with understanding their needs and preferences. I conduct regular follow-ups and seek feedback to ensure client satisfaction. Personalized service and attention to detail are key; I make it a point to remember important dates and preferences. Additionally, I maintain open lines of communication and provide timely updates, which helps in building trust and long-term partnerships.

When a client is dissatisfied, my first step is to listen actively and empathetically to understand their concerns. I then take immediate corrective action, whether it's offering a replacement, a discount, or additional services. I ensure that the client feels valued and that their issue is resolved promptly. Post-resolution, I follow up to confirm their satisfaction and gather insights for process improvements.

In my previous role, I led a sales team of 10 members. I focused on setting clear goals and providing regular feedback to keep the team motivated. I also organized training sessions to enhance their product knowledge and sales techniques. By fostering a collaborative environment and recognizing individual achievements, I successfully increased team morale and sales performance. My leadership approach is centered on empowerment and continuous improvement.