In my previous role, we experienced a sudden influx of patients due to a community health event. I quickly organized the waiting area, prioritized emergencies, and efficiently managed the phone lines. I also coordinated with the medical staff to ensure smooth patient flow. By maintaining a calm demeanor and clear communication, I helped reduce patient anxiety and ensured that everyone received timely attention.

I prioritize tasks based on urgency and impact. For instance, I immediately address any emergency cases or urgent phone calls. I then manage patient check-ins and appointments, ensuring that each patient is seen in order of priority. I also keep track of ongoing tasks using a checklist to ensure nothing is overlooked, and I communicate with the medical team to stay updated on any changes or additional needs.

I strictly adhere to HIPAA regulations and hospital policies regarding patient confidentiality. I ensure that all patient information is stored securely and accessed only when necessary for patient care. I also educate myself on the latest privacy practices and regularly review security protocols to maintain the highest level of confidentiality. Patient trust is paramount, and I take every precaution to protect their personal data.

I manage stress by staying organized and maintaining clear communication with my team. I take short breaks to reset and practice deep breathing exercises when needed. I also focus on the positive outcomes of my work, such as helping patients and supporting the medical staff. By staying proactive and maintaining a supportive attitude, I can effectively manage stress and provide excellent service even in high-pressure situations.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in patient registration, appointment scheduling, and updating patient records. I also ensure that all entries are accurate and compliant with regulatory standards. My experience includes training new staff on EHR usage and troubleshooting common issues, which helps maintain efficient operations and patient care.