I have extensive experience with various billing systems, including QuickBooks and SAP. When dealing with discrepancies, I follow a systematic approach: first, I review the original invoice and compare it with the payment received. If there's a mismatch, I contact the customer for clarification and adjust the records accordingly. This ensures accuracy and maintains good customer relations.

I prioritize tasks based on due dates and severity of the issue. Urgent matters, such as overdue accounts or significant discrepancies, are addressed immediately. I also use task management tools to organize and track my workload, ensuring that no account slips through the cracks.

Effective communication involves clarity, empathy, and professionalism. I ensure that I explain billing details in simple terms and listen to the customer's concerns. If there are errors, I apologize and correct them promptly. Building a rapport helps in resolving issues amicably and maintaining customer trust.

Handling difficult situations requires patience and a focus on problem-solving. I listen carefully to the customer's concerns, provide detailed explanations, and offer possible solutions. If a payment is disputed, I review all relevant documentation and negotiate a fair resolution. My goal is to resolve disputes efficiently while preserving the customer relationship.

In a previous role, I had a customer who was consistently late with payments. I initiated regular follow-ups and tailored a payment plan that accommodated their financial situation. By maintaining consistent communication and showing flexibility, I was able to bring the account up to date within three months, improving both the customer relationship and our financial position.