In one instance, a patient was extremely anxious about the admission process and refused to provide necessary information. I took the time to calmly explain each step, addressing their concerns and assuring them of their safety. By maintaining a patient and empathetic demeanor, I was able to gain their trust and successfully complete the admission. This experience reinforced the importance of active listening and clear communication in my role.

I prioritize tasks based on urgency and the patient's condition. For example, I ensure that critical patients are admitted first, followed by those with scheduled procedures. I also use a ticketing system to manage workflow and set reminders for follow-ups. This methodical approach helps me maintain efficiency and provide timely care to all patients.

I use a checklist to ensure all necessary information is collected, including medical history, insurance details, and consent forms. I also double-check the accuracy of the data by reading it back to the patient or family member. Additionally, I maintain open communication with the patient to clarify any uncertainties, ensuring that all information is both accurate and complete.

I approach conflicts with a collaborative mindset, seeking to understand the perspectives of all parties involved. I facilitate open dialogue to find common ground and solutions that align with patient care goals. If necessary, I escalate the issue to a supervisor while keeping the patient's best interests at the forefront.

I regularly attend training sessions, webinars, and read industry publications to stay informed about new regulations and policies. I also participate in hospital-wide meetings where updates are shared. By actively seeking out this information, I ensure that my practices are compliant and up-to-date, ultimately benefiting both the hospital and our patients.