In one instance, a patient was initially resistant to hospice care due to misconceptions about the service. I spent time educating the family and patient about the benefits, emphasizing the focus on comfort and quality of life. I coordinated with the medical team to address specific concerns and arranged for a home visit to demonstrate the support available. Over time, the patient and family became more receptive, and the transition was smoother. This experience reinforced the importance of patience, clear communication, and personalized care.

I prioritize tasks based on the urgency and complexity of each case. I start by assessing the immediate needs of patients and families, such as medical emergencies or emotional distress. I then allocate my time to cases that require more detailed planning and coordination. I use a task management system to track progress and ensure nothing falls through the cracks. Regular check-ins with the team and clear communication with stakeholders help me stay organized and responsive.

Building trust begins with active listening and empathy. I ensure that patients and families feel heard and understood by validating their concerns and emotions. I maintain open and honest communication, providing clear information about the transition process and available resources. I also demonstrate reliability by following through on commitments and being consistently available. Showing respect and understanding their unique circumstances helps build a strong foundation of trust and rapport.

When faced with resistance, I first seek to understand the underlying reasons through open dialogue. I provide accurate information about hospice care, dispelling any myths or misconceptions. I involve the medical team to address specific concerns and demonstrate the comprehensive support available. I also offer to arrange a home visit or a meeting with a current hospice patient to provide a firsthand experience. My goal is to create a comfortable environment where they feel empowered to make an informed decision.

In one case, a patient needed to transition from the hospital to home hospice care. I coordinated with the hospital discharge team, the primary care physician, and the hospice care team to ensure a seamless handoff. I facilitated regular meetings to align on care plans and address any gaps. By maintaining clear communication and setting clear expectations, we were able to provide continuous and coordinated care, ensuring the patient's needs were met throughout the transition.