One challenging case involved a patient with complex family dynamics. The patient's adult children were in conflict over care decisions. I facilitated family meetings to openly discuss their concerns and needs, ensuring everyone's voice was heard. By employing active listening and mediation techniques, I helped them reach a consensus on care plans, which improved the patient's quality of life and reduced family tension.

I prioritize tasks based on urgency and impact on patient care. Using a daily planner, I schedule patient visits, administrative duties, and meetings. I also maintain a crisis management plan for immediate issues. By regularly reviewing and adjusting my schedule, I ensure efficient use of time and address patient needs promptly.

I provide emotional support through active listening and empathy. I offer resources such as grief counseling and support groups. Additionally, I educate families on the grieving process to normalize their experiences. By creating a safe space for open communication, I help them express their feelings and navigate their grief more effectively.

I collaborate by regularly attending team meetings to discuss patient care plans. I share insights from a social work perspective and listen to other team members' input. By maintaining open communication and respecting each professional's expertise, we collectively tailor care to meet patients' holistic needs.

I strictly adhere to HIPAA regulations and ethical guidelines. I ensure all patient information is stored securely and shared only on a need-to-know basis. By regularly updating my knowledge on privacy laws and ethical practices, I maintain high standards of confidentiality and professionalism in my interactions with patients and colleagues.