During my previous role, I encountered a patient who was extremely resistant to care due to their fear of dying. I handled this by first understanding their concerns through active listening and empathy. I then worked closely with the patient's family and the hospice team to create a personalized care plan that addressed the patient's fears while ensuring their comfort. This approach not only improved the patient's quality of life but also fostered a trusting relationship between us.

I prioritize tasks based on the immediate needs of the patients and the urgency of their conditions. For instance, I ensure that patients with more critical needs receive attention first. I also use a checklist to track tasks and communicate regularly with the nursing team to coordinate care effectively. This systematic approach helps me manage my time efficiently and provide high-quality care to all patients.

I believe in the power of active listening and empathy to provide emotional support. I make sure to be present and attentive during conversations, offering a comforting presence. I also encourage open communication and provide reassurance by explaining the care process clearly. Additionally, I collaborate with the hospice social worker to provide additional resources and support to families, ensuring they feel supported throughout the journey.

Maintaining patient confidentiality is paramount. I adhere strictly to HIPAA regulations and ensure that all patient information is handled securely. I only discuss patient details within the healthcare team when necessary for care coordination and always use private spaces for such discussions. I also educate patients and families about the importance of privacy and involve them in decisions regarding their care.

I have extensive experience with palliative care techniques, including pain management, symptom control, and emotional support. I am skilled in administering medications, using specialized equipment, and performing comfort measures such as positioning and skin care. I also stay updated with the latest palliative care practices through continuous education and training, ensuring I provide the most effective and compassionate care to patients.