During my previous role, I encountered a patient who was extremely resistant to care due to their terminal diagnosis. I approached the situation by first listening to their concerns and validating their feelings. I then explained each step of the care process and involved them in decision-making as much as possible. This approach helped build trust and made the patient more comfortable with the care I provided. It taught me the importance of empathy and patient-centered care in hospice settings.

I prioritize tasks based on the immediate needs of the patients and the urgency of their conditions. For example, I ensure that vital signs are checked regularly and any changes are reported immediately. I also coordinate with the nursing team to address any acute needs. Daily care routines like bathing and grooming are scheduled around these priorities to maintain a balance between urgent care and patient comfort.

I believe in active listening and providing a non-judgmental space for patients and families to express their feelings. I often engage in conversations about their lives, interests, and memories to create a positive atmosphere. Additionally, I offer practical support by helping with end-of-life planning and providing information about available resources. This holistic approach helps in easing their emotional burden and fostering a supportive environment.

I manage stress by setting realistic expectations for myself and taking short breaks when needed to recharge. I also engage in mindfulness exercises and maintain a healthy lifestyle with regular exercise and a balanced diet. Communicating openly with my colleagues about workload and seeking support when overwhelmed is crucial. These practices help me stay resilient and provide the best care to my patients.

In my previous role, I initiated a weekly team meeting where we shared updates, discussed patient care plans, and addressed any challenges. This not only improved communication but also fostered a collaborative environment where everyone felt valued. I also volunteered to train new staff members, which helped in maintaining a consistent level of care and boosted team morale.