In my previous role, I encountered a situation where a patient's family was in conflict over end-of-life decisions. I facilitated a family meeting to openly discuss their concerns and preferences, ensuring everyone felt heard. By providing clear information and emotional support, I helped them reach a consensus that aligned with the patient's wishes and improved their overall experience.

I prioritize tasks by assessing the urgency and impact on patient care. I use a combination of to-do lists and scheduling tools to ensure timely completion of critical tasks. Regular communication with the interdisciplinary team helps me stay aligned with their needs and adjust priorities as necessary.

I focus on active listening, empathy, and clear communication to build trust. Regular check-ins and open dialogue help me understand their evolving needs and concerns. I also ensure they feel supported by involving them in care planning and decision-making processes.

I approach such situations with empathy and respect for the patient's autonomy. I provide comprehensive information on the medical recommendations and the potential outcomes. If necessary, I facilitate discussions with the medical team and the patient's family to find a balanced solution that honors the patient's wishes while ensuring their safety and well-being.

I regularly attend professional conferences, workshops, and webinars focused on hospice and palliative care. I also engage in continuous learning through online courses and journals. Additionally, I participate in professional networks and discussions to stay informed about best practices and emerging trends in the field.