One challenging situation I encountered was when a client experienced a sudden health crisis. I remained calm and immediately contacted emergency services. Simultaneously, I reassured the client and provided comfort until help arrived. I also ensured to document the incident and follow up with the client's family and healthcare providers to ensure a smooth recovery plan was in place.

I prioritize tasks based on the urgency and severity of the client's needs. For example, if a client requires immediate medical attention, that takes precedence. I also consider the daily routines and preferences of each client to ensure their comfort and well-being. Using a checklist and scheduling tools helps me manage my time effectively and provide consistent care to all clients.

Building trust starts with active listening and empathy. I make it a point to understand the client's needs and preferences, and I communicate openly with their families. I also maintain consistent and reliable care, which helps in establishing a sense of security. Regular updates and involving families in care planning further strengthens the trust relationship.

When a client is resistant, I first try to understand the root cause of their resistance. It could be fear, discomfort, or misunderstanding. I approach them with empathy and patience, explaining the benefits of the care in a way that respects their autonomy. Offering choices and involving them in decision-making can also help in gaining their cooperation.

In my previous role, I was trained in basic first aid and CPR, which has been crucial in handling medical emergencies. I have successfully managed situations like seizures, falls, and sudden changes in mental state by staying calm and following established protocols. I ensure to keep emergency contacts and medical information readily accessible to respond quickly and effectively.