I have extensive experience with various healthcare billing software, including Epic and Cerner. To ensure accuracy, I implement a multi-step verification process where claims are reviewed by multiple team members before submission. Additionally, I conduct regular training sessions to keep the team updated on the latest billing codes and regulations, which helps minimize errors and improve overall efficiency.

When disputes or denials arise, I first analyze the reason for the denial to determine if it's a coding error, insufficient documentation, or another issue. I then work closely with the clinical team to gather any missing information and resubmit the claim with the necessary corrections. I also maintain a detailed log of all denials and their resolutions to identify recurring issues and implement preventive measures.

I believe in setting clear, achievable goals and providing regular feedback to the team. I use performance metrics to track progress and celebrate successes. I also encourage open communication and provide opportunities for professional development. By fostering a collaborative environment and recognizing individual contributions, I motivate the team to consistently meet and exceed performance targets.

I subscribe to industry newsletters, attend webinars, and participate in professional associations to stay informed about regulatory changes. I also conduct regular compliance audits and update our internal policies accordingly. To ensure the team is compliant, I provide ongoing training sessions and distribute updates as soon as they are available, so everyone is aware of the latest requirements.

One challenging issue I faced was a series of denials due to incorrect patient demographic information. I coordinated with the IT department to update our billing system to automatically cross-check demographic data against the EHR. Additionally, I implemented a new process where billing staff verify patient information before submitting claims, which significantly reduced denials and improved our overall billing accuracy.