In my previous role, I managed a surge in referrals due to a community health initiative. I streamlined the intake process by creating a prioritization system based on patient needs and urgency. This allowed me to efficiently handle over 50 referrals in a single day, ensuring each patient received timely care. I also maintained clear communication with the care team to coordinate services seamlessly.

I prioritize accuracy by following a detailed checklist for each referral, verifying all patient information, and cross-referencing with previous records. I also conduct a final review before submission to catch any potential errors. Additionally, I stay updated on any policy changes that might affect the intake process to ensure compliance and accuracy.

I approach difficult situations with empathy and active listening. I acknowledge their concerns, provide clear explanations, and offer solutions whenever possible. If a client is upset, I remain calm and reassure them that their needs are being addressed. I also follow up to ensure their issues are resolved, fostering trust and satisfaction.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, generating reports, and ensuring data integrity. My experience includes training new staff on EHR usage and troubleshooting common issues. I also stay current with system updates to optimize efficiency and accuracy.

I use a combination of digital tools and traditional methods to stay organized. I maintain a detailed calendar for deadlines and follow-ups, and I utilize task management software to track each referral's status. I also create a daily to-do list prioritized by urgency and importance. This system ensures that no referral slips through the cracks and that I can efficiently manage my workload.