In my previous role as a Home Health Intake Coordinator, I managed the entire intake process, from initial patient inquiries to scheduling assessments. I ensured all necessary documentation was collected and verified, including insurance information and patient medical history. This streamlined process not only improved patient satisfaction but also reduced wait times for services.

I prioritize tasks based on urgency and the complexity of the case. For instance, I prioritize patients with immediate care needs or those whose insurance verification is time-sensitive. Using a digital task management system, I can efficiently track and update the status of each intake request, ensuring no critical steps are missed.

I implement a thorough verification process that includes cross-checking patient information with multiple sources, such as previous medical records and insurance databases. Additionally, I conduct follow-up calls to clarify any ambiguous details and ensure all forms are filled out correctly. This dual-verification approach significantly reduces errors and ensures comprehensive patient profiles.

I approach conflicts by remaining calm and empathetic, focusing on understanding the patient's perspective. I then work to find a mutually beneficial solution, often involving collaboration with other departments if necessary. For example, if a patient's insurance is unexpectedly denied, I coordinate with the billing team to explore alternative funding options.

When our agency transitioned to a new electronic health records system, I led the training for our intake team. I quickly learned the system's features and identified key workflows that could enhance our intake efficiency. By creating detailed guides and conducting hands-on training sessions, I ensured a smooth transition and minimal disruption to our intake services.