I have over five years of experience managing sales teams in the home care sector. My role involved setting sales targets, coaching and mentoring team members, and implementing strategies to increase client acquisition and retention. I successfully led a team that achieved a 20% increase in sales revenue within the first year of my tenure.

I approach objections as opportunities to clarify and educate. I listen carefully to the client's concerns, validate their feelings, and then provide clear, evidence-based responses that address their specific needs. My goal is to build trust and demonstrate how our services can genuinely benefit them.

I implemented a structured training program for new hires, focusing on product knowledge and effective sales techniques. Additionally, I introduced a performance-based incentive system that motivated the team to exceed targets. Regular team meetings and one-on-one coaching sessions were also key components of my strategy.

I emphasize the importance of empathy and active listening in every interaction. Regular training sessions on customer service best practices are conducted, and feedback from clients is regularly collected and reviewed. I also encourage a culture of continuous improvement, where team members are empowered to suggest and implement service enhancements.

When the market shifted towards more personalized care plans, I adapted our sales strategy by training the team on how to effectively communicate the benefits of tailored services. We also adjusted our outreach methods to focus on community engagement and partnerships with local healthcare providers, which significantly increased our client base.