In my previous role as a Home Care Liaison, I encountered a situation where a client was resistant to the care plan due to privacy concerns. I addressed this by arranging a family meeting to discuss their concerns openly and reassure them about the confidentiality protocols in place. I also modified the care plan to include more client-driven activities, which increased their comfort and participation.

I prioritize tasks based on the urgency and impact on the client's well-being. Using a digital task management system, I categorize tasks into immediate, short-term, and long-term priorities. This ensures that critical needs, such as medication management or emergency interventions, are addressed promptly while also planning for ongoing care needs.

Building strong relationships starts with active listening and empathy. I ensure I understand each client's unique needs and preferences by engaging in regular, open communication. I also involve families in care planning meetings to keep them informed and involved, which helps in building trust and mutual respect.

Conflicts within a care team are addressed through open dialogue and a focus on the best interests of the client. I facilitate discussions to understand differing perspectives and encourage collaborative problem-solving. By maintaining a respectful and solution-oriented approach, conflicts are resolved in a way that strengthens team dynamics and care outcomes.

In my previous role, I frequently coordinated with external healthcare providers such as doctors, therapists, and pharmacies. I ensured smooth communication by maintaining detailed records of client interactions and care plans. Regular update meetings and clear, concise reports facilitated seamless service delivery and improved client care.