In my previous role at a fast-food restaurant, a customer became irate over a wrong order. I remained calm, listened to their concerns, and quickly corrected the mistake by preparing the correct order. I also offered a complimentary item to apologize for the inconvenience, which helped deescalate the situation and turned the customer's experience positive.

During busy shifts, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are taken accurately and efficiently. Then, I focus on food preparation, ensuring that high-demand items are always stocked. Lastly, I maintain cleanliness and organization to prevent any service disruptions.

I adhere to strict food safety protocols, including regular handwashing, using gloves when handling food, and ensuring proper storage and temperature control of ingredients. I also keep the work area clean and sanitized, and I regularly check expiration dates on products to prevent any health risks.

I manage stress by staying organized and maintaining a clear focus on tasks. I delegate duties when necessary and communicate effectively with my team to ensure smooth operations. Taking short breaks to reset and practicing deep breathing exercises also help me stay calm and efficient under pressure.

At my last job, I implemented a quick follow-up system where we checked in with customers shortly after they received their orders to ensure satisfaction. This proactive approach not only helped identify and resolve any issues promptly but also enhanced the overall customer experience, leading to positive feedback and repeat business.