I have extensive experience with various scheduling software, including Epic Systems and Cerner. In my previous role at XYZ Hospital, I managed the scheduling for over 50 healthcare providers, ensuring efficient allocation of resources and minimal overlap. I am proficient in customizing schedules to meet the unique needs of each department, while also adhering to regulatory requirements and optimizing patient flow.

I prioritize clear communication and flexibility when dealing with last-minute changes. I maintain a comprehensive contact list and utilize real-time updates through scheduling software to quickly reassign tasks. My approach ensures minimal disruption to patient care and staff satisfaction. I also conduct regular follow-ups to prevent similar issues in the future.

I employ a combination of proactive planning and regular audits. I start by understanding the workflow and staffing needs of each department. Then, I create a master schedule that balances workload and considers staff availability and qualifications. Regularly reviewing and adjusting the schedule based on feedback and performance metrics helps maintain efficiency and accuracy.

I address conflicts by fostering open communication and fairness. I listen to each staff member's concerns and needs, then find a compromise that aligns with the department's goals and individual preferences. I also establish clear guidelines and expectations to prevent future conflicts. My goal is to create a schedule that is equitable and satisfactory to all parties involved.

In my previous role, we experienced a sudden surge in patient volume due to a community health event. I quickly reassessed our staffing needs and coordinated with other departments to secure additional support. I also implemented a temporary shift rotation to evenly distribute the workload. This proactive approach ensured patient care was not compromised and staff burnout was minimized.