With over a decade in healthcare management, I've successfully led teams in optimizing patient flow, improving service delivery, and ensuring compliance with healthcare regulations. My experience includes streamlining operations in both public and private healthcare settings, reducing wait times by 30% and increasing patient satisfaction scores to over 95%. I've also implemented cost-saving measures without compromising quality of care, leveraging data analytics to forecast needs and allocate resources effectively.

I thrive in high-stress environments by maintaining a calm and focused demeanor. I prioritize tasks, delegate effectively, and ensure clear communication among team members. Regular check-ins and transparent discussions about challenges help mitigate stress. I also advocate for self-care among staff to prevent burnout, promoting a healthy work-life balance.

To improve efficiency, I would start by conducting a thorough operational audit to identify bottlenecks and areas for improvement. Implementing lean management principles, such as reducing waste and optimizing workflow, can enhance efficiency. I also believe in leveraging technology, like EMR systems and automated scheduling tools, to streamline processes and reduce human error.

Ensuring compliance involves regular training sessions for staff, rigorous auditing of procedures, and staying updated with regulatory changes. I establish clear policies and protocols that align with current standards and conduct periodic reviews to ensure adherence. Non-compliance issues are addressed promptly with corrective actions and follow-up assessments to prevent recurrences.

In a previous role, I encountered a conflict between two department heads over resource allocation. I facilitated a meeting where each party presented their case, ensuring everyone felt heard. By identifying common goals and finding a compromise that met both departments' needs, we resolved the conflict. This approach not only addressed the immediate issue but also improved inter-departmental collaboration moving forward.