In my previous role at XYZ Hospital, I was responsible for handling over 200 patient files daily, coordinating with multiple departments, and ensuring timely submission of insurance claims. I implemented a digital filing system that reduced processing time by 30%, allowing me to manage the high volume efficiently while maintaining accuracy and attention to detail.

I stay updated with the latest healthcare regulations and policies by regularly attending training sessions and subscribing to relevant industry publications. I also conduct regular audits of our administrative processes to ensure they align with these regulations. This proactive approach helps me identify and address any potential compliance issues before they become problems.

I have extensive experience with various EHR systems, including Epic and Cerner. In my previous role, I was responsible for training new staff on EHR usage and optimizing workflows to improve data entry efficiency. I also implemented a system for regular EHR audits to ensure data integrity and patient confidentiality.

I strictly adhere to HIPAA guidelines and have a comprehensive understanding of patient confidentiality requirements. I use secure methods for storing and transmitting patient information and ensure that all team members are trained on these protocols. I also maintain a log of access to sensitive data to monitor and prevent unauthorized use.

In a previous position, there was a conflict between the nursing staff and the billing department over patient billing discrepancies. I mediated the situation by gathering all relevant information, facilitating a meeting between the parties, and developing a clear communication plan to address the issues. This approach helped resolve the conflict and improved collaboration between the departments.