During my tenure at a busy clinic, we experienced a sudden system outage that threatened to disrupt patient care. I quickly organized a manual check-in process, coordinated with IT to prioritize the issue, and ensured that all patients were attended to without delay. This experience honed my ability to stay calm under pressure and effectively manage resources to maintain operational continuity.

I prioritize tasks by assessing their impact on patient care and the organization's operations. I use a combination of tools like to-do lists and calendars to visually track deadlines and dependencies. By categorizing tasks into immediate, high-priority, and long-term, I ensure that critical patient-related tasks are addressed first, followed by administrative duties, optimizing efficiency and reducing the risk of oversights.

I regularly review and update my knowledge of healthcare regulations through continuous education and by subscribing to relevant industry publications. I also implement internal checks and audits to ensure that all processes align with the latest standards. Collaborating with compliance officers and participating in regular training sessions helps maintain a culture of compliance within the team.

I would first identify the root cause of the performance issue through one-on-one discussions and performance reviews. Providing clear, constructive feedback and setting achievable goals would be my initial approach. If necessary, I would offer additional training or resources to help them improve. My goal is to foster a supportive environment where team members feel empowered to succeed and grow.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in data entry, retrieval, and analysis, which are crucial for maintaining accurate patient records and generating reports. My skills also include customizing EHR workflows to enhance efficiency and ensure compliance with data security standards.