In my previous role, I managed patient records using electronic health record (EHR) systems, ensuring accuracy and compliance with HIPAA regulations. I implemented strict protocols for data entry and access, conducted regular audits, and trained staff on confidentiality practices. My attention to detail and commitment to privacy helped maintain trust and efficiency in the healthcare setting.

I prioritize tasks by assessing urgency and importance, using tools like task management software and calendars. I communicate with healthcare providers to understand their needs and adjust my schedule accordingly. Staying organized and adaptable allows me to handle multiple responsibilities efficiently while ensuring critical tasks are completed on time.

I have extensive experience scheduling appointments and managing calendars for healthcare providers. I use scheduling software to coordinate patient visits, surgeries, and meetings, ensuring minimal conflicts. I also send reminders to patients and staff, reducing no-shows and improving workflow efficiency. My organizational skills ensure smooth operations in a busy healthcare environment.

I approach difficult situations with empathy and active listening, acknowledging their concerns and validating their feelings. I remain calm and professional, offering solutions or escalating the issue to the appropriate staff when necessary. My goal is to de-escalate tensions and ensure patients and families feel heard and supported.

I ensure effective communication by using clear, concise language and confirming understanding with both staff and patients. I utilize email, phone calls, and in-person meetings as appropriate, and I maintain detailed records of all communications. By fostering open dialogue and providing timely updates, I help create a collaborative and patient-centered environment.