A typical day for a Health Unit Assistant involves managing patient records, scheduling appointments, and ensuring the health unit is well-organized. This includes greeting patients, answering phone calls, and assisting with administrative tasks such as filing and data entry. Additionally, I might help with preparing examination rooms, stocking supplies, and supporting the nursing staff with any clerical duties they require.

Handling stress in a healthcare setting involves staying calm and prioritizing tasks. I ensure that I maintain clear communication with the healthcare team and patients, which helps in managing expectations and reducing misunderstandings. Taking short breaks to regroup and using stress management techniques, such as deep breathing or mindfulness, also helps me stay focused and efficient during high-pressure situations.

I have extensive experience with various EHR systems, including Epic and Cerner. My experience includes entering patient data, scheduling appointments, and generating reports. I am proficient in navigating these systems to ensure accurate and timely information is available to healthcare providers. Additionally, I have received training on maintaining patient confidentiality and adhering to HIPAA regulations when handling EHR data.

Ensuring patient confidentiality is a top priority. I strictly adhere to HIPAA regulations and follow all protocols for handling patient information. This includes using secure methods for storing and transmitting data, limiting access to sensitive information, and only discussing patient cases in appropriate settings. I also ensure that all team members are aware of and comply with confidentiality policies to maintain a secure environment.

In a previous role, I was responsible for managing multiple tasks simultaneously, such as scheduling appointments, updating patient records, and assisting with inventory management. On one occasion, I had to handle a high volume of incoming calls while ensuring that all patient files were accurately updated before the end of the day. I managed this by prioritizing tasks, delegating where possible, and maintaining clear communication with my team to ensure that everything was completed efficiently and accurately.