I have over five years of experience working with various health information systems, including EHRs like Epic and Cerner. My role involved ensuring accurate data entry, troubleshooting system issues, and training staff on new functionalities. I also collaborated with IT and healthcare teams to optimize system use for patient care and data reporting, ensuring compliance with HIPAA and other regulations.

I adhere strictly to HIPAA guidelines and organizational policies to maintain confidentiality. For accuracy, I perform regular audits and cross-verify data with source documents. I also stay updated on best practices for data management and participate in continuous education to enhance my skills in handling sensitive information securely and accurately.

In my previous role, I frequently translated medical jargon into understandable language for patients and families. For instance, I once explained a patient's diagnostic report and treatment options using simple terms and visual aids, ensuring they fully understood their health status and could make informed decisions. This required patience, empathy, and the ability to tailor communication to the audience's level of understanding.

I prioritize tasks based on urgency and importance, using digital tools like Trello and Asana for tracking. I also set aside specific times for checking emails and returning calls to minimize interruptions. Effective delegation and clear communication with team members ensure that all tasks are completed efficiently without compromising quality or deadlines.

I approach disagreements professionally, focusing on the patient's best interest and regulatory requirements. I present factual evidence and guidelines to support my perspective, and I'm open to discussing alternative viewpoints. If necessary, I escalate the issue to a supervisor or the compliance department to ensure documentation meets all legal and clinical standards.