I have extensive experience in patient intake processes, having managed intake for over 500 patients in my previous role. I am proficient in gathering and verifying patient information, ensuring all necessary documentation is complete, and coordinating with other healthcare providers to facilitate smooth transitions. My approach is thorough yet efficient, ensuring that patient data is accurate and secure while minimizing wait times.

During busy shifts, I prioritize tasks based on urgency and impact on patient care. I start by addressing immediate patient needs and then move on to administrative tasks. I use a task management system to track and prioritize activities, ensuring that nothing falls through the cracks. Effective communication with my team also helps in delegating tasks and maintaining a smooth workflow.

I handle patient concerns or complaints by actively listening, empathizing with their situation, and addressing their issues promptly. I ensure that they feel heard and understood, and I work to resolve their concerns in a timely manner. If necessary, I escalate the issue to a supervisor or relevant department while keeping the patient informed of the steps being taken.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, managing patient records, and ensuring data accuracy. My experience includes training new staff on EHR usage and troubleshooting common issues. I am committed to maintaining data integrity and ensuring that patient information is secure and accessible when needed.

I ensure compliance with HIPAA regulations by strictly adhering to confidentiality protocols, encrypting sensitive data, and limiting access to patient information to only those who need it. I regularly review and update my knowledge of HIPAA guidelines and conduct regular audits to ensure that all processes are compliant. I also provide training to my team on HIPAA best practices to maintain a culture of compliance.