In my previous role, I encountered a situation where a patient was experiencing severe anxiety during a procedure. I quickly assessed the situation, communicated with the patient to understand their concerns, and reassured them by explaining each step of the process. I also involved the patient's family to provide additional support. By maintaining a calm and empathetic demeanor, I was able to help the patient feel more at ease, which ultimately allowed the procedure to proceed smoothly.

I prioritize tasks based on the urgency and severity of each patient's condition. I start by assessing the immediate needs of patients who require critical care, ensuring they receive prompt attention. Next, I address the needs of patients with moderate conditions, followed by those with less urgent issues. I also use a checklist to track tasks and ensure nothing is overlooked. Effective communication with the healthcare team helps in coordinating care and managing time efficiently.

I strictly adhere to HIPAA regulations by ensuring that all patient information is stored securely and accessed only by authorized personnel. I use encrypted systems for data storage and avoid discussing patient details in public areas. When communicating with colleagues, I use secure messaging platforms and avoid sharing sensitive information verbally. Regular training on HIPAA guidelines helps me stay updated on best practices and ensures compliance with all confidentiality requirements.

I handle stressful situations by staying calm and focused. I take a few deep breaths to center myself and prioritize tasks based on urgency. I also communicate effectively with my team to delegate responsibilities and ensure everyone is on the same page. Regular breaks and self-care practices, such as mindfulness exercises, help me manage stress levels. By maintaining a positive attitude and seeking support when needed, I can effectively navigate high-pressure situations.

I have extensive experience with various EHR systems, including Epic and Cerner. I ensure accuracy in documentation by double-checking all entries before submission and following established protocols for data entry. I also regularly update my knowledge of the specific EHR system used by the facility. Cross-referencing patient information with other healthcare providers and using templates for common procedures help minimize errors. Continuous training on EHR best practices ensures that my documentation is always accurate and compliant.