In my previous role, a customer was dissatisfied with their meal and demanded a refund. I calmly listened to their concerns, acknowledged their disappointment, and offered to replace the meal with something else. If they still weren't satisfied, I would have escalated the issue to a manager. My approach was to remain empathetic and professional, ensuring the customer felt heard and valued, which often de-escalates such situations.

During a busy shift, I prioritize tasks based on urgency and customer needs. I start by ensuring all orders are taken promptly and accurately, followed by preparing and serving food efficiently. I also keep an eye on the dining area to ensure tables are cleared and cleaned quickly to accommodate new guests. Effective communication with my team helps us manage the workload smoothly.

I strictly follow all food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all surfaces are sanitized. I also check expiration dates on ingredients and store food at the correct temperatures. By adhering to these practices, I help prevent cross-contamination and ensure that the food served is safe and of high quality.

In a fast-paced environment, I break down tasks into smaller, manageable steps and prioritize them based on urgency. I use checklists to ensure nothing is overlooked and communicate effectively with my team to delegate tasks when necessary. Staying organized and maintaining a calm demeanor helps me manage multiple tasks efficiently without compromising on quality.

I have extensive experience with various point-of-sale systems, including handling cash, credit card transactions, and managing cash drawers. I ensure accuracy in transactions by double-checking amounts and balancing the register at the end of each shift. My experience includes resolving discrepancies and providing detailed reports to management, ensuring financial integrity.