In my previous role, I encountered a situation where a patient was experiencing severe anxiety due to unfamiliar surroundings. I addressed this by first ensuring the patient felt safe and understood. I engaged in calming conversations, used relaxation techniques, and coordinated with the nursing team to adjust the patient's environment to be more comforting. This approach not only helped in managing the patient's anxiety but also improved their overall well-being and cooperation with treatment.

I prioritize tasks based on the urgency and severity of the patients' needs. Using a structured approach, I categorize tasks into immediate, high, and low priority. Immediate tasks are addressed first, such as attending to a patient in distress. High priority tasks include administering medications on time. Low priority tasks, like routine checks, are scheduled around the more critical tasks. This method ensures that all patients receive timely care while critical needs are met promptly.

Accurate documentation is crucial. I use a checklist approach to ensure all necessary details are recorded, including patient observations, medications administered, and any interventions. I also maintain a consistent routine of updating records immediately after each interaction or procedure to avoid omissions. Regularly reviewing my notes helps in catching any discrepancies early. This systematic approach ensures that all documentation is thorough, accurate, and compliant with healthcare standards.

Effective communication involves adapting my language and explanations to the patient's understanding. For patients with low health literacy, I use simple, clear language and avoid medical jargon. I also encourage questions and provide visual aids when necessary. For patients with higher literacy, I provide detailed explanations and engage in deeper discussions about their care. This tailored approach ensures that all patients fully understand their health status and the care they receive.

I have extensive experience with various EHR systems, including Epic and Cerner. I am proficient in entering patient data, scheduling appointments, and reviewing medical histories. My experience includes customizing patient portals to enhance communication and access to information. I also stay updated with new features and updates in EHR technology to ensure efficient and secure handling of patient information.