I have over five years of experience coordinating specialty teams in a gastroenterology (GI) department, where I managed scheduling, workflow, and communication among physicians, nurses, and support staff. My role involved ensuring efficient patient care by streamlining processes, resolving conflicts, and maintaining compliance with healthcare regulations. I also collaborated with administrative leaders to implement quality improvement initiatives, which enhanced team productivity and patient satisfaction. My hands-on experience in a fast-paced GI clinic has equipped me with the skills to lead a specialty team effectively.

I prioritize tasks by assessing urgency, impact on patient care, and team needs. Using tools like electronic task managers and daily huddles, I delegate responsibilities based on team members' strengths and workload. Critical tasks, such as procedure scheduling or urgent patient coordination, take precedence. I also maintain open communication with the team to adjust priorities dynamically. By staying organized and proactive, I ensure smooth operations while minimizing delays or bottlenecks in patient care.

In a previous role, a disagreement arose between nurses and technicians over workflow responsibilities, causing delays. I facilitated a meeting to openly discuss concerns and identify root causes. By actively listening and mediating, we redistributed tasks to align with each member’s expertise and workload capacity. This not only resolved the conflict but also improved team morale and efficiency. The experience reinforced the importance of clear communication and collaborative problem-solving in maintaining a cohesive team.

I stay updated on regulatory changes through continuous education and collaboration with compliance officers. I implement regular training sessions for the team on protocols like HIPAA, infection control, and documentation standards. Audits and checklists are used to monitor adherence, and I address gaps promptly through corrective actions. By fostering a culture of accountability and transparency, I ensure our GI team operates within legal and ethical guidelines while delivering high-quality care.

I focus on enhancing communication, reducing wait times, and personalizing patient interactions. For example, I introduced a patient feedback system to identify pain points, leading to streamlined scheduling and clearer pre-procedure instructions. Training staff on empathy and active listening also improved patient experiences. By aligning team goals with patient-centric care, we consistently achieve high satisfaction scores and positive outcomes.