In my previous role, we experienced a surge in orders during a holiday season, which overwhelmed our usual workflow. I quickly organized a temporary team, redistributed tasks, and implemented a streamlined process for order picking and packing. By maintaining clear communication and setting realistic goals, we managed to meet the increased demand without compromising on quality or delivery times.

I focus on optimizing workflows and training staff to follow standardized procedures. Regular audits and feedback sessions help identify areas for improvement. Leveraging technology, such as barcode scanning and automated sorting systems, also significantly enhances accuracy and speed. Continuous training and open communication with the team ensure everyone understands their role and the importance of precision in our operations.

I believe in setting clear expectations and recognizing individual and team achievements. Providing opportunities for skill development and career growth can motivate team members. I also foster a collaborative environment where everyone's input is valued, which helps in building a cohesive team. Regular team-building activities and open communication channels ensure that everyone feels connected and engaged.

I would first identify the root cause of the underperformance through one-on-one discussions and performance reviews. Providing targeted training or adjusting their workload might be necessary. If improvements are not seen, I would escalate the issue to HR for further guidance. Throughout this process, maintaining open communication and offering support is crucial to help the team member improve or find a more suitable role within the organization.

In my previous roles, I utilized inventory management software to track stock levels and forecast demand. Regular cycle counts and annual physical inventories ensured accuracy. I also implemented a just-in-time inventory strategy where possible, reducing holding costs and minimizing waste. Collaborating with suppliers and sales teams helped in aligning stock levels with market demands, ensuring optimal inventory at all times.