I have extensive experience leading server teams, having managed a team of eight at my previous job. I ensured smooth operations, coordinated shifts, and maintained high service standards. My leadership style involves clear communication, regular feedback, and fostering a collaborative environment to enhance team performance and guest satisfaction.

In such situations, I first identify the root cause of the underperformance through one-on-one discussions. I then provide targeted support, whether it's additional training, adjusting their workload, or offering motivational encouragement. My goal is to help them improve while maintaining team morale and service quality.

I emphasize proactive communication and attentiveness to customer needs. Regular team meetings focus on service excellence, and I encourage feedback from both staff and customers to continuously improve. Additionally, I ensure that all team members are well-trained in handling diverse customer interactions and resolving issues promptly.

Conflict resolution is about understanding each party's perspective and finding a mutually beneficial solution. I facilitate open dialogue, encourage empathy, and mediate discussions to reach a consensus. By maintaining a fair and transparent approach, I ensure that conflicts are resolved efficiently, preserving team harmony and productivity.

During a sudden kitchen renovation, I had to quickly reorganize our service flow and manage a temporary off-site setup. I coordinated with the kitchen staff to streamline menu offerings, adjusted our staffing schedule, and communicated effectively with the team and customers to ensure minimal disruption and continued high service standards.