One challenging admission involved a patient with complex medical needs and resistant family members. I started by thoroughly assessing the patient's condition and needs, then communicated clearly with the family, explaining the benefits of hospice care. I also coordinated with the interdisciplinary team to ensure all aspects of care were addressed. By maintaining open communication and demonstrating empathy, I was able to gain the family's trust and successfully admit the patient to hospice care.

I prioritize tasks by first addressing urgent patient needs and then organizing the rest based on deadlines and importance. For example, I ensure critical assessments and documentation are completed promptly, followed by scheduling and coordinating with other healthcare providers. I also use a checklist to stay organized and manage time effectively, ensuring all tasks are completed efficiently.

I build rapport by actively listening to patients and families, showing empathy, and validating their concerns. I also use open-ended questions to encourage them to share their thoughts and feelings. Additionally, I provide clear and concise information about hospice care, addressing any misconceptions. By being patient-centered and compassionate, I create a trusting relationship that facilitates a smoother admission process.

When faced with resistance, I first listen to their concerns without judgment. I then provide detailed information about hospice care, emphasizing its benefits and how it can improve quality of life. I also share success stories from other patients and families. If needed, I involve other healthcare professionals to provide additional perspectives. By being patient and persistent, I aim to help them understand the value of hospice care.

I ensure accurate and timely documentation by following a structured process. I immediately document key information from patient assessments and conversations with families. I also use standardized forms and templates to streamline the process. Regularly reviewing and updating the documentation helps me catch any omissions or errors. By maintaining meticulous records, I ensure all necessary information is available for the interdisciplinary team and regulatory requirements.