In my previous role, we experienced a sudden influx of guests during peak hours, causing a bottleneck at the reception. I quickly reassigned some staff to assist with check-ins, streamlined the queue system, and ensured clear communication with guests about their wait times. This proactive approach not only resolved the immediate issue but also improved guest satisfaction by maintaining transparency and efficiency.

I prioritize tasks based on urgency and impact on guest experience. For instance, addressing guest complaints is always top priority as it directly affects satisfaction. Next, I ensure smooth operations like check-ins and reservations are handled efficiently. Regular check-ins with staff help me identify and address any emerging issues promptly, ensuring a seamless front of house operation.

I believe in leading by example and maintaining a calm demeanor even during high-pressure situations. I ensure clear communication about expectations and goals, and I recognize and appreciate team efforts regularly. Providing constructive feedback and encouraging team problem-solving helps build resilience and motivation. Additionally, fostering a supportive team culture where everyone feels valued and heard is crucial.

I approach guest complaints with empathy and a solution-oriented mindset. Listening attentively to the guest's concerns, acknowledging their feelings, and apologizing for any inconvenience are initial steps. I then swiftly work on finding a viable solution, whether it's offering a complimentary service, expediting a request, or providing a detailed explanation. Following up to ensure the issue is fully resolved helps in rebuilding trust and enhancing guest satisfaction.

In my previous role, I managed inventory by regularly auditing stock levels and anticipating needs based on seasonal trends and event schedules. I coordinated with suppliers for timely restocking and implemented a just-in-time approach to minimize waste and costs. Using inventory management software helped track usage and forecast requirements accurately, ensuring front of house operations ran smoothly without supply shortages.