In my previous role, a customer was upset about a long wait time. I remained calm, listened to their concerns, and assured them I would expedite their process. I then quickly checked them in, provided an explanation for the delay, and offered a small gesture of goodwill, such as a discount on their next visit. This approach helped de-escalate the situation and turned a potentially negative experience into a positive one.

I prioritize tasks based on urgency and importance. For example, I ensure that all incoming patients are checked in promptly while managing phone calls and administrative duties. I use a to-do list to track progress and adjust priorities as needed. This method ensures that no critical tasks are overlooked and that the front desk operates efficiently even during peak times.

I have experience with various software systems, including EHR platforms like Epic and practice management systems like AthenaHealth. I am proficient in patient registration, appointment scheduling, and generating reports. I also have experience troubleshooting minor technical issues to ensure smooth operations.

I double-check all patient information for accuracy, including names, addresses, and insurance details, before submitting it. I also verify information with patients when possible and follow up with any discrepancies. Additionally, I stay updated on any changes to data entry protocols to maintain high standards of accuracy.

I remain calm and composed during stressful situations by taking a few deep breaths and focusing on the task at hand. I also communicate effectively with my team to delegate tasks and ensure that everyone is on the same page. If needed, I take a short break to regroup before returning to handle the situation.