In my previous job at a fast-food restaurant, a customer became upset because their order was incorrect. I remained calm and listened to their concerns, then quickly corrected the order and offered a complimentary item to apologize for the inconvenience. This approach helped de-escalate the situation and turned a potentially negative experience into a positive one, as the customer left satisfied and thanked me for my help.

During busy shifts, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are taken accurately and promptly, followed by preparing food in the order it was received to minimize wait times. I also keep an eye on the cleanliness of the service area and equipment to maintain high standards of hygiene. By managing these tasks efficiently, I ensure smooth operations and a positive dining experience for customers.

I adhere to strict food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all food is stored and cooked at the correct temperatures. I also keep the work area clean and organized to prevent cross-contamination. Regular training and staying updated on the latest food safety guidelines help me maintain high standards consistently.

Multitasking effectively involves staying organized and maintaining focus on multiple tasks. I use a checklist to ensure that all tasks are completed, and I prioritize based on urgency. I also communicate clearly with my team to coordinate efforts and avoid overlaps. By staying calm under pressure and managing my time efficiently, I can handle multiple tasks simultaneously without compromising on quality.

In my previous role, I noticed that customers often had to wait longer for their orders during peak hours. To address this, I suggested implementing a more streamlined order-taking process and better coordination between the kitchen and service staff. This change reduced wait times and improved customer satisfaction, as customers appreciated the faster service and more accurate orders.