In my previous job at a fast-food restaurant, a customer became upset because their order was incorrect. I remained calm and listened to their concerns, then quickly corrected the order and offered a complimentary item to apologize for the inconvenience. This approach not only resolved the issue but also turned the customer's mood around, showing them that their satisfaction was a priority.

During busy shifts, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are taken accurately and efficiently, followed by preparing food in the order it was received. I also keep an eye on the cleanliness of the service area to maintain hygiene standards. This structured approach helps me manage the workload effectively and ensures a smooth operation.

I strictly adhere to the food safety guidelines provided by the health department. This includes regular handwashing, using gloves when handling food, and ensuring that all food is stored at the correct temperatures. I also keep the work area clean and organized to prevent cross-contamination. These practices not only ensure food safety but also build customer trust in the quality of service.

I manage stress by staying organized and maintaining a positive attitude. During peak hours, I focus on one task at a time, ensuring that each step is completed correctly before moving on to the next. I also communicate effectively with my team to coordinate efforts and manage the workload. This approach helps me stay calm under pressure and deliver high-quality service even during busy times.

In my previous role, I worked closely with a team to ensure smooth operations during busy shifts. I took initiative to coordinate tasks, such as assigning specific duties to team members and checking in regularly to ensure everyone was on track. This teamwork approach not only improved efficiency but also created a supportive environment where everyone felt valued and motivated to perform their best.