In a previous role, I encountered a customer who was upset about a long wait time. I listened attentively, apologized for the inconvenience, and offered a complimentary drink to make amends. I explained the reason for the delay and assured them it was an exception. This approach helped calm the customer, and they appreciated the gesture, leading to a positive resolution.

During busy shifts, I prioritize tasks based on urgency and impact. I start by ensuring orders are taken accurately and efficiently, followed by managing the cash register and maintaining a clean service area. I also keep an eye on inventory levels and restock items as needed. This systematic approach helps me manage the workload effectively and maintain high service standards.

To ensure accuracy in cash transactions, I double-check each transaction, use a cash register with a receipt printer, and reconcile the till at the end of each shift. I also maintain a clean and organized workspace to minimize errors. Regularly updating my knowledge on cash handling procedures and staying vigilant during peak hours further enhance accuracy.

If I noticed a coworker not following food safety protocols, I would gently remind them of the correct procedures and the importance of adhering to them for customer safety. If the issue persisted, I would report it to a supervisor discreetly, providing specific details to ensure the problem is addressed without causing unnecessary conflict.

Once, a customer mentioned they were celebrating a special occasion but had forgotten to order a dessert. I quickly offered to prepare a small, complimentary dessert on the house. The customer was delighted and greatly appreciated the gesture, which made their celebration more memorable. This experience reinforced the value of attentive customer service and proactive problem-solving.