In my previous role at a busy café, a customer became upset because their order was delayed. I approached the situation calmly, apologized for the wait, and offered a complimentary drink to make up for the delay. I kept the conversation positive and ensured their order was prepared with extra care. This approach not only resolved the issue but also turned the customer's mood around, leading to a positive interaction and a satisfied customer.

During peak hours, I prioritize tasks based on urgency and impact. I start by ensuring that all orders are taken promptly and accurately. Then, I focus on maintaining a clean and organized workspace, which includes refilling condiments and cleaning tables. I also keep an eye on the kitchen to ensure orders are being prepared efficiently. This structured approach helps me manage the workload effectively and maintain high service standards.

I adhere strictly to food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all surfaces are cleaned and sanitized regularly. I also check expiration dates on products and store food at the correct temperatures. By being vigilant and proactive, I ensure that the food served is safe and meets health standards, which is crucial for customer satisfaction and safety.

I keep detailed records of stock levels and use a first-in, first-out system to manage inventory. I regularly check for expired items and ensure that new stock is stored properly. During busy periods, I monitor usage patterns to anticipate needs and place orders in advance to avoid shortages. This proactive approach helps maintain a steady supply of ingredients and reduces waste, contributing to cost efficiency and operational smoothness.

I have extensive experience with various POS systems, which includes accurately entering orders, processing payments, and generating receipts. I double-check each transaction to ensure that the order matches the customer's request and that the payment is correctly processed. This attention to detail not only ensures financial accuracy but also enhances customer trust and satisfaction, making the dining experience more pleasant for everyone involved.