In a fast-paced food service environment, I prioritize tasks by assessing urgency and importance. I delegate responsibilities based on team members' strengths and ensure clear communication. For example, during peak hours, I focus on customer service and food preparation efficiency, while assigning side tasks like restocking to others. I also use tools like task lists or shift schedules to stay organized and ensure all duties are completed on time.

Once, two team members disagreed over task assignments, causing tension. I addressed the issue by holding a private meeting with both individuals to understand their perspectives. I then facilitated a compromise by redistributing tasks fairly and emphasizing teamwork. By fostering open communication and ensuring everyone felt heard, the conflict was resolved, and the team returned to working cohesively.

I ensure food safety by strictly adhering to health regulations and training my team on proper procedures. I conduct regular inspections of workstations, storage areas, and equipment to maintain cleanliness. Additionally, I enforce handwashing protocols and proper food handling techniques. By leading by example and providing ongoing training, I create a culture of accountability that prioritizes food safety and sanitation.

I motivate my team by maintaining a positive attitude and recognizing their hard work. During busy shifts, I provide clear direction and support, ensuring everyone knows their role. I also offer encouragement and celebrate small wins, like completing orders quickly or handling a rush smoothly. By fostering a collaborative and supportive environment, I keep morale high even during challenging times.

When handling customer complaints, I remain calm and empathetic, listening carefully to their concerns. I apologize sincerely and take immediate action to resolve the issue, whether it’s replacing a meal or addressing a service delay. I also follow up to ensure the customer is satisfied. By maintaining professionalism and focusing on solutions, I turn challenging situations into opportunities to build customer loyalty.