In my previous role at a busy café, a customer became upset because their order was delayed. I approached the situation calmly, apologized for the inconvenience, and offered a complimentary drink to make up for the wait. I kept them updated on their order's progress and ensured they left satisfied, which demonstrated my ability to manage customer service challenges effectively.

During peak hours, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are taken promptly and accurately, followed by preparing high-demand items first. I also maintain a clean service area to ensure food safety and customer satisfaction. This approach helps me manage my time efficiently and deliver high-quality service even during busy periods.

I adhere strictly to the food safety protocols outlined by the health department, including regular handwashing, using gloves when handling food, and ensuring proper storage and temperature control. I also participate in regular training sessions to stay updated on the latest safety guidelines. By being meticulous about these practices, I ensure that the food we serve is safe and meets high hygiene standards.

I view all feedback as an opportunity to improve. When receiving positive feedback, I express gratitude and share the compliments with my team to boost morale. For negative feedback, I listen attentively, apologize if necessary, and ask clarifying questions to understand the issue better. I then take actionable steps to address the concerns and prevent similar issues in the future.

In my previous role, I initiated a weekly team meeting where we discussed challenges, shared best practices, and celebrated successes. This fostered a collaborative environment where everyone felt valued and motivated. I also took the initiative to train new hires, which not only helped them integrate quickly but also strengthened our team's overall performance.