In my previous role, a customer was dissatisfied with their meal. I approached them calmly, listened to their concerns, and offered a replacement or a refund. I emphasized our commitment to customer satisfaction and ensured the issue was resolved to their satisfaction. This experience taught me the importance of active listening and empathy in managing customer complaints effectively.

During busy shifts, I prioritize tasks based on urgency and impact. I ensure that food preparation meets quality standards and is timely. I also manage the front-of-house staff to maintain service efficiency. By delegating tasks effectively and monitoring progress, I ensure that all aspects of food service run smoothly, even under pressure.

I adhere to strict food safety protocols, including regular handwashing, proper food storage, and temperature control. I conduct regular inspections to ensure compliance with health regulations. Training staff on these practices is crucial, and I provide regular refresher courses to reinforce these standards. Maintaining a clean and safe environment is paramount for customer trust and staff well-being.

I motivate my team by setting clear expectations, providing regular feedback, and recognizing their efforts. I create a positive work environment where team members feel valued and supported. During high-pressure situations, I lead by example, staying calm and focused, which helps to instill confidence and maintain team morale.

In a previous role, I introduced a new ordering system that reduced wait times and improved order accuracy. I trained the team on the new system and monitored its effectiveness. This change not only enhanced customer satisfaction but also streamlined our operations, demonstrating my ability to innovate and drive efficiency improvements.