In my previous role, a customer was dissatisfied with their meal and demanded a refund. I remained calm and listened to their concerns, then offered to replace the meal or provide a discount. I explained that their satisfaction was important to us and that I would ensure the issue was addressed. This approach helped de-escalate the situation and the customer left satisfied with the replacement meal and a discount coupon for their next visit.

During busy shifts, I prioritize tasks based on urgency and impact on customer experience. I start by ensuring that all orders are taken promptly and accurately, then move on to food preparation and ensuring the dining area is clean and well-stocked. I also communicate with my team to delegate tasks effectively, ensuring that high-priority items like hot meals are prepared first. This approach helps maintain efficiency and customer satisfaction.

I follow strict food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all surfaces are sanitized. I also check expiration dates on ingredients and store food at the correct temperatures. Additionally, I make sure that all team members are trained in food safety practices and that we adhere to local health regulations. These steps help prevent contamination and ensure that our customers receive safe, high-quality food.

I handle stress by staying organized and maintaining a positive attitude. I create a mental checklist of tasks and prioritize them based on urgency. I also communicate with my team to ensure we are all on the same page and can support each other. Taking deep breaths and focusing on one task at a time helps me manage pressure effectively. Additionally, I find that a sense of humor and keeping things in perspective can make a big difference in maintaining composure during busy times.

In my previous job, teamwork was crucial for maintaining efficiency and customer satisfaction. I collaborated closely with my colleagues, sharing tasks and supporting each other during busy periods. We held brief meetings to discuss roles and responsibilities, ensuring that everyone knew their part. I also encouraged open communication and was always willing to help out wherever needed. This collaborative approach helped us deliver excellent service and create a positive work environment.