In my previous role, I once encountered a customer who was upset because their order was delayed. I immediately apologized for the inconvenience and offered a discount on their next order. I also made sure to explain the reason for the delay, which was due to traffic. By showing empathy and offering a solution, I was able to calm the customer down and turn a potentially negative situation into a positive one.

I prioritize deliveries by first checking the estimated delivery times and mapping out the most efficient route. I also consider factors like traffic conditions and the size of the orders. For example, if I have a large order that requires more time to prepare, I might start with smaller, quicker deliveries to ensure they arrive on time. I use GPS and stay updated on traffic reports to adjust my route as needed.

Safety is my top priority while driving. I always wear my seatbelt, follow traffic rules, and maintain a safe speed. I also make sure my vehicle is in good condition, with properly inflated tires and working brakes. Additionally, I avoid distractions like using my phone while driving. If I encounter bad weather, I adjust my speed and drive with extra caution to ensure the safety of both myself and the food I'm delivering.

If I encounter a wrong or incomplete order, I immediately contact the restaurant to inform them of the issue. I then communicate with the customer to let them know about the situation and assure them that I'm working to resolve it as quickly as possible. If the restaurant can fix the order quickly, I wait for the correction. If not, I offer the customer a refund or a discount on their next order to make up for the inconvenience.

I have extensive experience with using GPS and navigation apps like Google Maps and Waze. I rely on these tools to plan the most efficient routes and avoid traffic congestion. I also use them to find alternative routes in case of road closures or accidents. My familiarity with these apps allows me to navigate quickly and accurately, ensuring that I deliver orders on time and with minimal delays.