In my previous job at a fast-food restaurant, I encountered a customer who was upset about a wrong order. I remained calm, listened to their concerns, and quickly rectified the issue by preparing the correct order. I also offered a complimentary item to show our commitment to customer satisfaction. This approach not only resolved the situation but also turned the customer's experience positive.

During peak hours, I prioritize tasks based on urgency and customer needs. I ensure that orders are taken accurately and efficiently, manage the cash register smoothly, and maintain a clean and organized workspace. By multitasking effectively and staying attentive to the queue, I can handle multiple customers simultaneously without compromising service quality.

I double-check each order and transaction to avoid errors. This includes verifying the items with customers, confirming prices, and cross-checking the receipt before handing it over. Additionally, I stay updated with any menu changes or special offers to ensure accuracy in pricing. Regular communication with the kitchen staff also helps in confirming order details.

I follow strict cash handling procedures, including counting the till at the start and end of each shift, reconciling cash with receipts, and reporting any discrepancies immediately. I also maintain a tidy and secure workspace to prevent any loss or theft. These practices ensure financial integrity and build trust with both management and customers.

I believe in providing friendly and efficient service to enhance the dining experience. This includes greeting customers warmly, answering their queries promptly, and ensuring their orders are prepared correctly and delivered swiftly. I also pay attention to customer feedback and relay it to the management for continuous improvement. By focusing on these aspects, I aim to create a welcoming and enjoyable environment for all customers.