In my previous role as a server, we experienced a rush where multiple orders came in simultaneously, and the kitchen was overwhelmed. I quickly prioritized orders based on urgency and customer wait times, ensuring that hot dishes went out first. I also communicated effectively with the kitchen staff to manage the flow of orders, which helped in reducing wait times and improving customer satisfaction.

I always use clean, dry trays and arrange the dishes neatly to maintain their presentation. I also double-check the order against the receipt to ensure accuracy before heading to the table. Upon arrival, I greet the customer by name if possible, verify the order, and place the dishes carefully to preserve their appearance.

During peak hours, I prioritize tasks by urgency and volume. I keep a mental checklist of orders and their statuses, ensuring that I handle each task efficiently. I also maintain a clear communication channel with the kitchen and other staff to coordinate effectively, which helps in streamlining the service and reducing delays.

When faced with a customer complaint, I remain calm and listen attentively to understand their concerns. I apologize for the inconvenience and offer immediate solutions, such as replacing the dish or adjusting the bill. I also inform the management to prevent similar issues in the future and ensure the customer feels valued and heard.

In my previous roles, I have consistently demonstrated my ability to collaborate effectively with team members. I communicate openly, share responsibilities, and support colleagues during busy periods. I also actively participate in team meetings and contribute ideas to improve service quality, fostering a positive and productive work environment.