In my previous role, a customer was dissatisfied with their meal and demanded a refund. I calmly listened to their concerns, acknowledged their disappointment, and offered to replace the meal with something else. I also provided a complimentary dessert to show our commitment to their satisfaction. This approach not only resolved the issue but also turned the customer's experience around, leading to a positive review.

During a busy shift, I prioritize tasks based on urgency and impact. I start by ensuring that all orders are taken promptly and accurately, followed by preparing and serving food efficiently. I also make sure to check on customers regularly to address any needs or concerns. By maintaining a clear focus on these key areas, I can ensure a smooth and efficient service.

I strictly follow all food safety protocols, including regular handwashing, using gloves when handling food, and ensuring that all surfaces are sanitized. I also check expiration dates on ingredients and store them properly. By adhering to these practices, I help maintain a safe and hygienic environment for both customers and staff.

I manage stress by staying organized and maintaining a positive attitude. I communicate effectively with my team to delegate tasks and ensure everyone is on the same page. Taking deep breaths and focusing on one task at a time also helps me stay calm. By staying proactive and supportive, I can navigate peak hours efficiently.

I have extensive experience with cash handling and various point-of-sale systems. I ensure accuracy in transactions by double-checking amounts and using the system efficiently. I also handle cash drawers responsibly, balancing them at the end of each shift. My experience has taught me the importance of attention to detail and reliability in this area.