In my previous role, a customer was dissatisfied with their meal and demanded a refund. I listened to their concerns, apologized for the inconvenience, and offered them a complimentary dessert. I then informed the kitchen about the issue to prevent it from happening again. This approach helped to calm the customer and maintain a positive experience for everyone involved.

I always double-check the amount received against the order total before processing the payment. Additionally, I use a calculator to verify the change provided to customers. Regularly balancing the cash drawer at the end of my shift also helps to ensure accuracy and prevent discrepancies.

During peak times, I prioritize tasks by focusing on the most urgent orders first. I also communicate effectively with the kitchen and other staff to ensure smooth operations. Keeping the workspace organized and having a clear understanding of the menu helps me to serve customers quickly and efficiently.

I regularly check the stock levels of essential items and report any shortages to the manager. I also assist in organizing and restocking shelves to ensure that products are readily available for customers. This proactive approach helps to prevent running out of popular items and ensures a well-stocked inventory.

I follow the established cleaning protocols, including sanitizing the counter, cash register, and other frequently touched surfaces regularly. I also ensure that any spills or messes are cleaned up immediately to maintain a safe and hygienic environment for both customers and staff.